June 26, 2017: How Introvert-Friendly is your Business? 

Association of Strategic Marketing (2013, October 14). The Importance of Knowing Your Customer: Selling to an Introvert. Retrieved June 25, 2017 from, https://www.associationofmarketing.org/articles/view.php?article_id=13980

Black, C. (2011, February 14). Ratio of Introverts. Retrieved June 25, 2017, from http://introvertzone.com/ratio-of-introverts

Cain, Susan (2012, April 18, updated 2015, June 23). The Power of Introverts. Retrieved June 25, 2017, from http://www.huffingtonpost.com/susan-cain/introverts-_b_1432650.html

Customer Service Psychology (2012, March 20). The New Glass Ceiling: Are We Guilty of Holding Introverts Back? Retrrieved June 25, 2017, from https://customerservicepsychology.wordpress.com/2012/03/20/the-new-glass-ceiling-are-we-guilty-of-holding-introverts-back/#more-177

Enright, Rosalind Newton (no date). Is Your Customer an Extrovert, Introvert, Thinker or Feeler? Retrieved June 25, 2017 from, http://www.sellingpower.com/content/article/?a=8832/is-your-customer-an-extrovert-introvert-thinker-or-feeler